LAST UPDATED 5 NOVEMBER 2026
Sub-processors
These are the companies we use to run Lorelo by Vallamo. Each handles personal data only to provide its service to us, under written data-protection terms. We update this list before any change takes effect and tell customers in line with our data processing agreement. Last updated 5 November 2026.
1. Always used
| Company | What it does | Where |
|---|---|---|
| Railway Corp. | Hosts our application, background jobs and database | United States (hosting region chosen at set-up) |
| Anthropic PBC | AI language model that writes replies and call summaries | United States |
| Stripe Payments Europe Ltd / Stripe, Inc. | Takes subscription payments, invoices and tax. Card details stay with Stripe | Ireland / United States |
| SendGrid (Twilio Inc.) | Sends service emails such as sign-up confirmation and alerts | United States |
2. Used when the phone service is on
| Company | What it does | Where |
|---|---|---|
| LiveKit, Inc. | Routes live calls to the voice assistant | United States |
| Deepgram, Inc. | Speech recognition: turns what a caller says into text. No audio is kept by us | United States |
| ElevenLabs, Inc. | Speech synthesis: turns the assistant's reply into spoken audio | United States |
| Twilio Inc. | Telephone numbers and carrying calls to our voice service | United States / United Kingdom |
3. Only if you connect them
| Company | What it does | Where |
|---|---|---|
| Google Ireland Ltd / Google LLC | Google Calendar: availability and the appointments the assistant books, for the one calendar you choose. Limited to providing the booking feature | Ireland / United States |
| Meta Platforms Ireland Ltd / Meta Platforms, Inc. | WhatsApp and Instagram: carrying your messages and replies | Ireland / United States |
4. Our own website
The marketing website is hosted as static files by our web host. It uses no analytics, advertising or tracking providers and no external fonts.
5. Changes
Questions or objections: support@vallamo.com.