Understand the enquiry
The receptionist identifies whether the caller wants information, a new appointment or help from the team.
THE PRODUCT
From incoming call
to clear next step.
See how the receptionist is designed to handle an enquiry, from the caller’s first question to a new appointment or a staff follow-up.
Incoming callStudio North · Sample call
CALLER
Could I book a haircut on Friday afternoon?
RECEPTIONIST
I can check Friday for you. Would you like a cut and finish?
Checks availability in Google Calendar
THE CALL FLOW
What happens when the phone rings?
Use your business rules
Answers draw on the business details you supply. New bookings use saved service durations and bookable hours.
Check the calendar
A new appointment is confirmed after the calendar records the booking. Uncertain outcomes go to staff.
Keep your team informed
The workspace brings calls, enquiries and follow-ups into view so someone can pick up where the receptionist stopped.
CHANNELS
Start with the phone.
Phone
Answer questions, capture messages and handle new appointment enquiries.
Google Calendar
Set one diary as the source for booking availability and new appointments.
WhatsApp and Instagram
Answer messages from customers on WhatsApp and Instagram on the plans that include them. Anything uncertain goes to your team.
Your team keeps the final say.
Unverified booking changes are passed to staff.
Read the privacy notice